Using Chrome to Access NHS Work Emails

This short video explains the new Hunrosa standard operating procedure for accessing your NHS work email account on your own computer. Please watch the video in full and follow the steps below whenever you access your NHS email. The procedure applies whether you are using a Mac or a Windows PC.

Important points for all users

Use Google Chrome to access your NHS work email.
If you need to install Chrome, download it only from the official Google website.
Remove any previously saved NHS usernames or passwords from Google Password Manager.
Do not allow Chrome to save your NHS password.
Always access NHS email using a new Chrome Incognito window.
Go to email.nhs.net to sign in.
Complete your normal NHS multi-factor authentication when prompted.
Use the Incognito session for NHS work only. Do not sign into personal email, Gmail, Facebook, social media or other personal accounts in the same session.
When you have finished, sign out of your NHS account properly. Do not simply close the tab.

Mac users

Open Chrome and select File > New Incognito Window, or use the three-dot menu and choose New Incognito Window.
When you have finished, sign out of your NHS account.
Close the Incognito window.
Then completely quit Chrome by selecting Chrome > Quit Google Chrome.

Windows PC users

Open Chrome, click the three dots in the top-right corner and select New Incognito Window.
When you have finished, sign out of your NHS account.
Close the Incognito window completely.
Make sure there are no NHS Incognito windows left open before leaving the computer.

If anything on your computer looks different from the instructions shown in the video, or you are unsure about any part of the process, please contact Simon before continuing.